The Commission will develop a legislative framework for the protection of consumers in the digital environment, as stated in its answer to a question by ND MEP Dimitris Tsiodra.

Specifically, as noted by Commissioner Michael McGrath, the relevant legislative proposal for digital justice will include, among other things, provisions on addressing issues identified with the end of subscription contracts, automatic renewal of subscriptions and converting the subscriptions. Free Payment Subscriptions.

The Commission also refers to the initiatives it will take in the direction of improving the awareness and understanding of European consumers’ rights, the importance of which had underlined in his question by the MEP and a spokesman for the ND Eurogroup.

Notes that within 2024, “He has published a call for proposals to provide financial support to initiatives and projects aimed at improving education and consumer awareness” In addition, the proposals selected for funding will be announced in the second quarter of 2025.

It adds that the ConsumerPro programs aims to better train consumer organizations so that they can protect and help consumers while the site ‘Consumer Training Node’ It includes hundreds of pages of educational material, which can be used by all bodies working in consumer advice.

Mr Tsiodras in his question had pointed out that European citizens in many cases do not feel they have the complete control of digital transaction their “Since 69% find it difficult to cancel the subscription they have made online, while 34% was able to cancel it only after a longer period (eg one year).”

Had not specifically mentioned in the existence of practices “According to which free trial subscriptions are automatically converted into paid subscription or renewals that include very reduced initial bid prices, followed by a significant increase in prices later.” and had requested the strengthening of the legislative framework for the protection of consumers in their digital transactions and to improve the information and understanding of their rights.