Mother Vueling accused Barcelona of booking a flight and being stuck for 22 hours at Gatwick airport multiple times before scheduled flights.
Charlie Day, 33, from Chelmsford, Essex, claims she had to stand guard three times with her husband and five-year-old son after a last-minute late departure was reversed.
The final schedule was created at 1:30 am, 10 hours after the first departure on Friday, the flight was changed to 9 am the next day and I had to spend 140-140 on a nearby hotel room…
He then waited 90 minutes at the gate, during which passengers had no access to water or toilets, he added.
Mr Day said: “The situation was just inhumane, especially when I was traveling with a 5-year-old.
“When we first arrived we left a long time and there were a few queues but nothing crazy.
But when the flight was cancelled, it became a traffic jam. Everything has been postponed.
According to Day, the other passengers were “really upset” and “laughed” when a gate on the scheduled flight was changed 13 minutes before departure.
“They told me that I couldn’t leave the room that you were waiting for until you arrived. I didn’t have access to food, water or even a bathroom. And everything was waiting for a long time…
“In no case did the Vueling representative apologize or deliver water. We were waiting for babies, toddlers and retirees to arrive.
The family ultimately received more than 1,500-1,500 refunds, but a 33-year-old woman said airport meals and direct hotel costs were too stressful.
They also missed a “day” of vacation that should only start after three hours of sleep.
A Vueling spokesperson said:
“It has impacted our business on the weekends. We always strive to provide a timely service, but if that is not possible, organize the best alternatives for our clients. Priority is given.
“Our team at Gatwick have been enthusiastic about tackling these issues and our customer service team is in touch with victims of disability.”
He asked Gatwick for a comment. The airport has previously said responsibility for the flight rests with the airline.
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Source: Metro
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