“Ending the chaos of downloaded phones is a very big step forward, and this is part of our social policy” emphasized the Minister of Labor
“One year after the establishment of the 1555 telephone number, 2.6 million calls have been answered, the average waiting time was only 1.38 minutes, while 99.5% of cases have been resolved, answered with a positive or sometimes negative outcome” the Minister of Labor pointed out to SKAI Kostis Hatzidakis.
“In 1555 he was awarded last year as the call center of the year by the relevant customer service organization. 8 out of 10 citizens are satisfied with his services,” he noted.
“Ending the chaos of downloaded phones is a very big step forward, and this is a part of our social policy,” emphasized the Minister of Labor.
As Kostis Hatzidakis clarified, “the cost of 1555 is 12 million euros in relation to the total social expenditure, it is a minimal percentage. 1,000 people work every day for this whole story from EFKA, OPECA and the companies that have undertaken the project”. He also reminded that there are also services such as electronic appointments or electronic response or video response, the electronic communication room.
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