Receivables: see how to transfer money in five steps

Starting next Monday (7), the 28 million consumers and companies with money to recover in the first phase of returns of the Values ​​Receivable System will discover the amount to be transferred, the banks or financial institutions where the money was stopped and the type of resource that generated the right to return, informed the Central Bank.

To be able to withdraw the money, the taxpayer must access the system on the date and time set by the Central Bank in the first consultation. The Central Bank released this Wednesday (2) the step-by-step guide for Brazilians to make the consultation and request the transfer of amounts.

See the five steps to redeem the values

Step 1 – Access the website valorareceber.bcb.gov.br

• Access to the website must be made on the date and time previously informed when consulting the website.
• If he still does not know the exact day of the redemption or if he has lost the date, it is possible to make the redemption at any time.

Step 2 – Log in with your gov.br account

• You must have a silver or gold level in the system to access the money
• If he doesn’t already have an account at that level, he needs to raise the security level through the website or app
• Citizen should not leave this update for rescue day

Step 3 – Read the disclaimer

• To have access to the money, you must read the disclaimer and accept it.

Step 4 – It’s Consultation Time

The Central Bank system will show:

• the amount to be received;
• the institution that must return the amount;
• the origin (type) of the amount receivable; and
• additional information, where applicable.

Step 5 – Click on one of the options that the system indicates:

• “Request here” – means that the institution offers a refund via Pix within 12 working days
• Select one of the Pix keys and enter your personal data;
• Keep the protocol number if you need to contact the institution
• “Request via institution” – means that the institution does not offer a return via Pix within 12 business days
• In this case, contact the telephone or email provided to arrange with the institution how to return the amount.

Stay tuned: Amounts Receivable information screen, citizens should consult the institution’s service channels by clicking on its name.

According to the Central Bank, there is about R$ 4 billion to be returned in the following situations in this first stage:

1) Money that was left in checking or savings accounts that were closed with the balance still available

two) Fees and installments improperly charged whose return was already provided for in the Term of Commitment signed with the BC

3) Money from closed consortia

4) Shares of capital and apportionment of leftovers of those who participated in credit unions

What the consumer will know in the consultation that starts this Monday (7):

• each amount receivable
• Name of bank or institution of each forgotten amount
• Resource types being returned

The information will be made available at scheduled appointments, scheduled after the first access to the SVR website, which will be made from March 7 to March 26, according to the year of birth. In this second consultation, the citizen can request the transfer of amounts through Pix, DOC (Credit Document) or TED (Electronic Transfer Available).

Those who do not make the withdrawals on the scheduled date may participate in the “repechage”, according to the Central Bank, informed in the consultation of the amounts receivable website.

The consultation is made with CPF or CNPJ and date of birth or opening of the company. Heirs are also entitled to forgotten values.

Check the release schedule for the first phase

On these dates, those who have money to receive will know how much they can withdraw

The second phase of releasing the values ​​will have money forgotten for other reasons, according to the Central Bank. Among them are fees, installments or obligations in credit operations whose return was not provided for in a term signed with the BC and prepaid or postpaid payment accounts closed with available balance.

There will also be payments in cases of accounts held at brokerages and securities dealers to register clients’ financial assets. In many cases, there are duplicate fee charges, which will also be refunded.

Transfer will be made free of charge

The citizen or company that has amounts receivable from the Central Bank may request the transfer of any amount released, without paying fees to have the money. According to the institution, there is no minimum or maximum redemption value. Even those who have pennies to receive will be able to make the transfer.

The money can be redeemed by Pix, DOC or TED. The amount will be deposited in the account within 12 working days after the request, in the case of Pix from institutions that accept this type of payment. In this option, the user must inform the Pix key when making the request. In case of transfer by DOC or TED, the term must be adjusted between the bank and the beneficiary, according to the institution, since each one has a different term for the services.

According to Febraban (Brazilian Federation of Banks), no fees will be charged for beneficiaries to receive amounts from institutions through Pix, DOC or TED. Transfers made by DOC are limited to R$4,999.99 and are credited within one business day. The cut-off time for the operation is determined by each bank.