Customer had forgotten R$ 1.65 million in bank, says BC director

While many Brazilians found cents in the Values ​​Receivable System, one person redeemed R$1.65 million forgotten in a financial institution. The value refers to consortium quotas.

According to the Director of Relationship, Citizenship and Conduct Supervision of the Central Bank, Mauricio Moura, this was the highest amount recovered in the first three weeks of operation of the monetary authority’s tool to withdraw money forgotten in banks and financial institutions.

“The vast majority of resources are of very small amounts, after all, few people forget a lot of money in a bank account”, said the director of the BC at the IV Forum of Public Management, promoted by Faciap, in Curitiba (PR).

“This person did not know that he had R$ 1.65 million in his name in the financial system and, thanks to the Values ​​Receivable System, he recovered this money. I imagine he was very happy”, he added.​

On Monday (28), the BC started a new payment schedule for the forgotten money. The calendar, which runs until April 16, is valid for people and companies that have not yet withdrawn the remaining balance.

In the recap, the redemption request can be made for a whole day, without time restrictions. The release continues to be made according to the birth date of the individual or the opening date of the legal entity.

See the new schedule of amounts receivable

According to the BC, after the conclusion of this new cycle of appointments, there will be a new reformulation of the system. Among the changes that will come into effect in May are the end of scheduling money transfers.

See the seven steps to make the transfer

Step 1 – Access the website valorareceber.bcb.gov.br

• Access to the website must be made on the informed date
• Go to “query”, in blue, in step 1 of the screen

Step 2 – Enter the requested data

• On the next screen, enter CPF and date of birth, in the case of individuals, or CNPJ and date of opening of the company
• Click on “Access my Amounts Receivable”

Step 3 – Login with your gov.br account

Step 4 – Read the disclaimer and accept it

• You must read the disclaimer and accept it

Step 5 – It’s time to know how much you will receive and where

• The “Pending Request Amounts” will then appear
• The Central Bank system will show:

1. Amounts receivable
2. Institutions that must return the money
3. Type of values
4. Additional information, when applicable

Step 6 – Click on one of the options that the system indicates:

• “Request Here” – means that the institution offers a refund via Pix within 12 working days
• Select one of the Pix keys and enter your personal data
• To request the transfer of the other values ​​through Pix, repeat the procedure for choosing the Pix key
• Keep the protocol number in case you need to contact the institution
• “Request via institution” – means that the institution does not offer a Pix refund
• In this case, contact the telephone or email provided to arrange with the bank how to return the amount​
• On the Amounts Receivable information screen, the citizen must consult the institution’s service channels by clicking on its name

Step 7 – Enter the data and make the transfer

• Whoever chooses to receive by Pix, must inform the key number
• Afterwards, you will need to enter telephone and email, and agree to send the information to the system
• Then go to “Register”
• On the next screen, the protocol will appear; write it down and click “Close”