FGTS website and app fail and workers find zero balance

The consultation on the extraordinary withdrawal of up to R$ 1,000 from the FGTS (Grantia do Tempo de Serviço), began this Friday (8) marked by problems in the systems of the Caixa Ecómica Federal. Users complain of not being able to access the website or the app, and some complain that they have found their account balance to be zero.

When asked about the problems in the consultation system, Caixa did not respond until the publication of this report.

The query to the extraordinary withdrawal of the FGTS presented failures early in the morning. Workers who tried to enter through the website www.fgts.caixa.gov.br were not able to access the data check. The FGTS app, which must be downloaded or updated through the App Store (for iOS system) or Google Play Store (for Android system), showed instability.

For now, it is only possible to check if there is a balance in the Guarantee Fund so that the worker can withdraw up to R$ 1,000. Withdrawals will be authorized between April 20 and June 15, depending on the month of birth.

Check when it is possible to withdraw the FGTS

The extraordinary withdrawal of the FGTS in 2022 is a modality released after the publication of provisional measure 1.105, which guarantees access to the fund’s values. According to the law, it is possible for workers with a balance in the Guarantee Fund account to withdraw up to R$ 1,000. Without the MP, the cash withdrawal can only be done in specific situations of current legislation (see here what they are).

The release of the amounts is part of a stimulus package for the economy announced by the government of Jair Bolsonaro (PL), which is expected to seek re-election this year. The package includes up to R$150 billion, but experts dispute this amount. Among the announced measures, there will also be the anticipation of the 13th of the INSS and the possibility of consigned credit for those who receive BCP (Benefício de Prestação Continuada) and Auxílio Brasil.

FGTS MONEY MISSING FROM THE ACCOUNT?

Some users who tried to consult the extraordinary withdrawal came across zero balances in the FGTS account. They claim that the information is incorrect and contradicts the data that was in Caixa’s systems before the application was updated.

On social media, the scare over the alleged disappearance of the money became a meme that compares the situation to the confiscation of savings during the government of Fernando Collor de Mello in 1990.

In addition to zero balance cases, many users complain that they were not even able to access the FGTS application.

FGTS balance inquiry through the app:

1. Update or download the FGTS app on your mobile
2. Then open the app and click “Sign in to the app”
3. The program will ask if you can use Caixa.gov.br; click “Continue”
4. Enter your CPF, go to “I’m not a robot” and then to “Next”; if the program asks to identify images, identify them and go to “Verify”
5. Enter the password and click “Login”
6. The app will ask you to confirm your address; check if it is correct and click “Yes”
7. If you want to register a bank account, choose this option; otherwise click “Back to Home Screen”
8. According to Caixa, the app will inform the amount available, the deposit date and how the payment will be

Check the FGTS balance on the website:

1. Access the website www.fgts.caixa.gov.br
2. On the home page, go to “Extraordinary FGTS Withdrawal”
3. In the specific field, inform the CPF or the PIS number (if you do not have the PIS number, the query can be made by My INSS or by calling 0800-7260207 from Caixa)
4. Click “I’m not a robot” and click “Continue”
5. The system will ask to click on images; identify them and go to “Verify”
6. You will need to enter your internet password and click on “Continue”; if you don’t have or don’t remember, go to “Register or forgot password?”
7. Enter your mobile number and say if you want to receive SMS messages
8. The last step will show you how you will receive the amounts, the total released and the deposit date

Who is entitled and how to withdraw?

The worker with a balance in the fund account is entitled to the extraordinary FGTS. If the holder has more than one Guarantee Fund account, the withdrawal takes place as follows: first, money is withdrawn from accounts related to extinct employment contracts, starting with the account with the lowest balance; then the values ​​of the other linked accounts will be withdrawn.

The blocked money will not be available for withdrawal, as in the case of those who opted for the FGTS birthday withdrawal. In all, R$ 30 billion will be released to around 42 million workers between April 20 and June 15. Payment is made according to the citizen’s birthday month

Services that should be available in the FGTS app and on the website

On the Caixa app and branches, workers with the right to withdraw will have more functionality than on the website. It will be possible:

• Consult the amount to be credited
• Consult the credit date in the digital social savings
• Inform that you do not want to receive credit for the amount
• Request the return of the amount credited to the FGTS account
• Make the registration change to create the savings account

On the website, functions are limited. The worker can only consult:

• If you are entitled to the extraordinary withdrawal of the FGTS;
• The credit date on the Digital Social Savings Account.

Payment of the Guarantee Fund will be made by Caixa Tem

The FGTS money will be deposited in a savings account opened by Caixa at Caixa Tem. In the app, it is possible to receive and transfer money, pay slips, make purchases and make transfers through Pix. It will also be possible to withdraw money from ATMs and lottery agencies. In this case, the worker must generate a password.

According to Caixa, whoever returns the money after crediting and does not want to continue with digital social savings can close it in the Caixa Tem app, in the “Adjustments or Settings” option (on some cell phones, the gear symbol appears). At the end of the screen, just click on the “Close my account” button. The termination request will be processed within 30 days.

How to return values?

Those who do not want to receive the FGTS have until November 10 to undo the credit operation in the FGTS application. If the money has been deposited and there is no movement of the amounts until December 15, the funds return to the Guarantee Fund account, corrected.

On the website, functions are limited. The worker can only check if he is entitled to withdraw up to R$ 1,000 and know the credit date, according to the payment schedule.

UNDERSTAND HOW THE FGTS WORKS AND WHO IS RIGHT

The Guarantee Fund is a kind of “compulsory savings” for workers, whose objective is to protect professionals who work with a formal contract. The employer must deposit, every month, 8% of the employee’s salary in an account in his name.

Upon dismissal, the worker can withdraw the values. If it is without just cause at the behest of the employer, there is still the payment of a 40% fine on the balance of the fund. If you resign, there is no way to withdraw, but there are other situations in which it is possible to withdraw the values, such as retirement and purchase of your own home, for example.

All Brazilian workers with a formal employment contract, governed by the CLT (Consolidation of Labor Laws), are entitled to the FGTS, as well as domestic, rural, temporary, intermittent, single, safreiros workers (rural workers who work only during the harvest period). ) and professional athletes.