The top distinction and the Digital Governance 2022 award in the “Best Implemented Idea” category was won by e-EFKA’s nomination for the complete automation of the process of awarding the main pension, due to old age, to political civil servants and civil servants of all categories.

As e-EFKA has already announced, the award is the validation of the significant reform that has been carried out in recent years in the organization, which has managed to become a model, with services that improve and facilitate the daily quality of life of citizens and the productivity of employees through the simplification and digitization of its transactions.

According to the body, this impressive transformation led the Digital Governance Awards jury to award e-EFKA the highest score among all nominations in the said category.

The people who worked to bring these important results are the automation team, which consists of the following members:

Alexandros Varveris, team leader/commander of the e-EFKA, Lefkothea Papazafeiriou, e-EFKA, Nikos Servos, e-EFKA, Dimitris Kalomenopoulos, PGPSD, Yannis Dimas, PGPSD, Andreas Artavanis, PGPSD and Thanasis Dimopoulos, PGPSD.

As e-EFKA reports, the image of the public body has changed drastically, with over 80 electronic services available to citizens, through which more than 230 million transactions have been carried out.

With increased empathy, the agency’s services, in collaboration with the Ministry of Digital Governance, developed important actions, mainly for vulnerable population groups, including:

– the digital KEPAs, which contributed to the simplification of the disability certification process, through digitization, facilitated the daily life of hundreds of thousands of people with disabilities and shortened the time for issuing the relevant decision and

– the myefkalive service, which upgraded the level of service for citizens, especially residents of remote areas, as they no longer need to visit the organization’s local services, but make a teleconference/video call, by appointment, with an e-EFKA employee for the processing their specific request.

The organization’s management, with new technologies as an ally, fights against bureaucratic procedures and sets its immediate priorities the elimination of unnecessary suffering, the gradual limitation of movements to and from local addresses and the uninterrupted service of citizens, through digital channels.

The digital coming of age of e-EFKA includes two pillar projects, which lead it to the automation and digitization of all citizen/employer transactions, as well as interoperability with other government services.

The first project concerns the “development of the new Integrated Information System (ISIS) of e-EFKA and the upgrade of the ATLAS digital pension awarding system”, with a budget of 48.3 million euros.

This is a project of high technical difficulty, as it will unify the 88 different databases of e-EFKA in an Integrated Information System, which will also communicate with the systems of the Insurance Debt Collection Center (KEAO), with the aim of faster processing of insurance and pension affairs.

Its function will be the interoperability channel with the information systems of other agencies, existing applications and registers of the public administration. The project, which has an implementation schedule of approximately three years, has been assigned a few months ago to the contracting companies Netcompany-Instrasoft and PwC.

The second project concerns the “digitalization of the insurance history of e-EFKA”, a budget of 33.2 million euros.

As the organization points out, the object of the project is the digitization of the paper file of all the funds, which joined, without any planning and preparation, in 2016, under the “umbrella” of EFKA, with the aim of easy access to information from its systems e-EFKA, the protection of files, but also the provision of support services for the pension awarding system to e-EFKA beneficiaries.

The project is in the final stretch, as the relevant contracts have passed the Audit Court and have been signed with the contracting companies Netcompany-Intrasoft, Uni Systems and Inform.

This practically means that, through technology, in approximately three years, the insured will gain full access to his insurance resume, having an electronic imprint of all his personal information and the insurance life covered.

The commander of e-EFKA, Alexandros Varveris, who, in previous years, from the position of deputy commander of the agency, planned and implemented a series of actions for the digital transformation, said about the award, after thanking everyone who contributed to this achievement: ” e-EFKA is here, working, trying, achieving and success, for us, is the absolute utilization of the best potential of our people, who gave their best, to make the vision a reality and to issue automated pensions today public sector”.