Sesc SP changes lunch system and users complain about queues; see how it will work

Starting next Monday (4), Sesc São Paulo will have a new access scheme to its restaurants at lunch time. To “promote occupancy and expand access to restaurants”, meal scheduling will now only be done in person, from the opening hours of the units, depending on time availability for that date.

This means that online scheduling, which exists today, will no longer be accepted.

Sesc also announced the return of self-service for the salad, rice and bean buffets — the main dish and garnish remain portioned. During the pandemic, the entire meal began to be served by employees, separated from users by an acrylic barrier to reduce the possibility of coronavirus transmission.

The news was announced on the Sesc website and on the institution’s social networks, causing a wave of negative comments as it referred to the model that was in force before the pandemic, when eating establishments operated on a first-come, first-served basis. At that time, huge queues formed at the units from the morning until mid-afternoon and lunch was not always guaranteed, as tickets could run out.

On X, the former Twitter, users complain that, with the new system, it will be necessary to go to the units twice: once, in the morning, to make the appointment in person and another, at lunch time, to actually have lunch.

“Now only the unemployed and unemployed people will be able to eat at Sesc and they can go to Sesc to schedule an appointment, go for a walk and come back for lunch,” posted user @johwfa. “The worker cannot follow these logistics.”

With the pandemic, an online scheduling system put an end to queues by allowing users to schedule a time for lunch the following day the day before. Recently, this model was improved with a digital queue system similar to that of companies that sell concert tickets, allowing users to make their appointments calmly regardless of the volume of simultaneous accesses.

Lunch at the Sesc restaurants attracts a loyal following of thousands of people (at Sesc 24 de Maio alone, in the center of the capital, around 1,600 lunches are served per day) as it offers hearty, quality meals with a varied menu at affordable prices. quite attractive. For full credential holders, a complete lunch (with salad, main dish, drink, dessert and fruit) costs R$15.50. Those who do not have a credential can also have lunch, but without the Sesc subsidy — in this case, the cost of a complete meal is R$38.

Wanted by SheetSesc did not comment at the time of writing this text.