Announcement of the incident with the immobilization of the train 2593, operating the Thessaloniki – Larissa route, to SS Sindou, after reports of smell on the train, issued by Hellenic Train.

According to the company’s briefing, the incident is being investigated, and the train has departed with delay after the procedures provided and checks.

In particular, the staff of the Company immediately implemented all the procedures provided for the event, the presence of the Fire Department, which was called by passengers. From the check carried out, there was no existence of a fire or tobacco. However, due to the necessary procedures, the train departed with a significant delay.

Allowances

Hellenic Train also informs that under European Regulation 2021/782, trainers can be compensated with 25% of their ticket value, in the following ways:

– Tickets issued by ticket offices and paid in cash are only compensated by active tickets.

– Ticket holders who have been purchased with card, regardless of sales channel (tickets, webticketing & app) can:

  • either to contact a station for the ticket compensation.
  • Either send a written request to the company through the complaints/requests form with the ticket number, if it is electronic, or to attach the ticket PDF or a clear photo if it is a publication, requesting the price, which will be returned to the card used to buy the ticket.

For more information and to submit compensation applications, passengers are kindly requested to visit the Hellenic Train website or contact the relevant customer service services.