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According to ELSTAT, 85.5% of the country’s households have access to the internet


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In the last 10 years there has been a 59.5% increase in the number of homes with internet access. Health issues, shopping and online courses are the topics that occupied the residents of the country

This year, 85.5% of the country’s households have access to the internet from their residence, registering an increase of 59.5% compared to 2012.

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Also 8 in 10 (83.2%) 16-74 year olds used the internet in the first quarter of 2022, an increase of 6% compared to 2021.

According the research 98.5% of households used the internet at least once a week during the first quarter of this year.

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Regarding the reasons for using the internet, the main activity is the search for information about products and services and concerns 9 out of 10 (89.2%) who used the internet in the first quarter of 2022.

The activities that registered the greatest increase in the last two years (Q1 2020-Q1 2022) are those related to health issues, with the most important one regarding online access to the individual medical record, followed by making an appointment online with a doctor.

At the same time, 48.6% of people attended a webinar/course as part of the educational process (for school, university, etc.), 41.6% attended a webinar/course for a professional or work-related reason them, and 19.5% attended an online seminar/course for a personal reason (hobby, etc.).

Among the country’s total population aged 16-74, approximately 7 out of 10 (66.4%) used e-government services, in the period April 2021-March 2022, for personal reasons. From the comparison of these data with those collected in the period April 2020-March 2021 (55%), an increase of 20.7% is recorded. The percentage of those who used e-government services for personal reasons amounts to 79%.

By action they performed, they are presented as follows:

  • 45.5% had access to their personal information stored by public services and authorities (eg information about their pension, health, insurance, education, etc.).
  • 46.7% had access to information from public databases or registers (e.g. Land Registry files, public libraries, public administration decisions posted on “Transparency”, laws and decisions posted on the National Printing Office, open data on , vaccination data at etc.).
  • 60% received general information regarding services provided, working hours, benefits, rights, laws, vaccination or testing for Covid-19, etc.
  • The percentage of the population that did not perform any of the above actions amounts to 29.5%.
  • 7 out of 10 (70.2%) “downloaded” or printed official documents or document templates/forms from websites or applications of public services and authorities, for personal use. Typical examples of this action are marital status certificates, notarial deeds, the certificate of vaccination or test for Covid-19, the issuance of a responsible declaration/authorization, the certificate of tax awareness, the issuance of a copy of the criminal record, the issuance of a high school diploma /Lyceio, the insurance awareness etc.
  • 6 out of 10 (63.2%) received official documents in their personal account (tax payment, copy of criminal record, notarial acts and public registration certificates, vaccination certificate, rapid test result, vaccination appointment notification and reminder, prescription referral, nationwide test result etc.) through a website or application of a public service or authority.
  • 1 in 2 (53.1%) made an appointment with a public service through a website or app, for personal use. Typical examples are appointments with KEP, EFKA, OAED, Tax Office (AADE), with an NHS doctor in a Primary Health Care Unit – including the appointment for vaccination against Covid-19.

The electronic submission of the tax return is perhaps the most well-known and more typical remote communication of citizens with public service/authority. So:

  • About 1 in 10 (13.7%) submitted their tax return online themselves).
  • 4 out of 10 (41.7%) submitted an online application for an official document, certificate, allowance or filed a complaint/complaint/objection.
  • 6 out of 10 (58.3%) of those who did not submit an online application for an official document or certificate and did not submit a complaint/complaint/objection did not do so because they did not have to submit an application, complaint, etc. The reasons given by those who had to submit an application, complaint, etc. and did not submit is that:
  • someone else (accountant, friend, relative) submitted their application online (71.6%),
  • They did not have the necessary knowledge/skills (23%),

Concerning in e-commerce, 5 out of 10 (53.2%) made an online purchase or order of goods or services over the internet, for personal use. Compared to the corresponding percentage one year ago (58.3%), a decrease of 8.7% is recorded, while in relation to the percentage of the first quarter of 2020 (47.8%), i.e. shortly before the start of the unprecedented health conditions in the country, an increase of 11.3% is recorded.

With respect to individuals who purchased or ordered physical products online (ie products that are not in digital form):

  • 70.9% bought clothing (including sportswear), footwear and accessories (bags, jewelry, etc.).
  • 44.8% bought food delivered from restaurants, fast food chains, catering, etc.
  • 33.3% bought sports goods, excluding sports clothes and shoes included in clothing and footwear.
  • 31.2% bought cosmetics, beauty or health products.
  • 24% bought computers, tablets, mobile phones and their accessories (printers, cables, cases, headphones, etc.).

Regarding products purchased in digital format:

  • 15.1% bought movies or series, either as a streaming service or as a digital download.
  • -7.2% bought music, either as a streaming service or as a digital download.
  • 5.8% bought mobile, tablet, PC or game console games.
  • 5.4% bought e-books, online newspapers / magazines.

Whereas, regarding the most purchased services:

  • 26.8% bought tickets for cultural events or leisure (cinema, theater, concerts, etc.).
  • 25.9% bought internet subscriptions or mobile phone connections.
  • 17.2% bought a subscription for electricity, water supply, natural gas, etc.
  • 9.9% bought tickets for sporting events.
  • 27.9% bought transport / commuting services from public transport companies such as KTEL, public transport, taxi companies (including UBER), airlines and ferry companies, etc. Compared to the first quarter of 2021 (8.7%), an increase of 220.7% was recorded.
  • 1.4% bought transport/movement services from natural persons/individuals through online platforms or applications. In relation to the first quarter of 2021 (0.7%) an increase of 100% was recorded.
  • 16.9% bought accommodation services (accommodation) from businesses such as hotels or travel agencies. In relation to the first quarter of 2021 (5%) an increase of 238% was recorded.
  • 8% bought accommodation services from natural persons/individuals through online platforms or applications, such as Airbnb, Homeaway, ihaHolidays. Compared to 2021 (2.2%), an increase of 263.6% is recorded.

At the same time, 7% have used home security devices and systems (alarm systems, smoke detectors, security cameras, door locks, etc.), 7% household appliances such as vacuum cleaners, robots, ovens, coffee makers connected to the internet , and 4.4% devices or systems for the energy management of the home (thermostats, lamps, etc.). Compared to 2020, there is a 56.3% increase in the percentage of people who used such devices/systems.

86.4% of those who have not used an internet-connected device are aware of their existence, however 6 out of 10 (60.7%) of them say they don’t need them and 3 out of 10

(27.5%) that there is no compatibility with the devices/systems they have. High costs are reported by 16.1% of them.

Finally, 21.3% of 16-74 year olds who used the internet in the first quarter of 2022, left their mobile or “smart” phone in special electronic device recycling areas, or in a sales store for recycling. 19.8% left their laptop or tablet at special electronic device recycling areas or at a retail store for recycling. 15.3% left their desktop PC at special electronic device recycling areas or at a retail store for recycling.

Topic also related to “green” habits of citizens, is also what one considers important when buying the aforementioned electronic devices:

  • The 36.9% who bought one of these devices considered it important, during the most recent purchase of a device (mobile phone, laptop, tablet, desktop PC), to have a longer warranty period for the device,
  • 31.5% the energy efficiency of the device.
  • 25.2% its eco-design (including eco-design and packaging).
  • 12.2% the ability provided by the manufacturer or seller to recycle the device.

However, the feature considered most important when purchasing was the price of the device (87.9%) and technical features such as speed (response time) and hard disk capacity (hdd/ssd) or processor speed ( CPU) (75%).


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