PPC customers and anyone interested can visit the https://serviceforall.dei.gr application via www.dei.gr to schedule an appointment with a Customer Service representative, in the presence of a sign language interpreter, in order to get information but also to resolve their every request.
New service for people with hearing problems (deaf and hard of hearing) announced the PPCrecognizing as it states that the accessibility of its services without exclusions is its social and moral obligation.
From Friday 1 July 2022 through the new Service “Service for all”, the hearing-impaired consumer can independently, easily and safely approach and use PPC’s services. The new service of PPC “Service for all” has the support of the Federation of the Deaf of Greece (OMKE).
PPC customers and anyone interested can visit the application via www.dei.gr https://serviceforall.dei.gr to schedule their appointment with a Customer Service representative, presence of a sign language interpreter in order to get information but also to resolve each of their requests. Specifically:
· Selecting the appointment is done in simple steps through the application https://serviceforall.dei.gr where the customer receives a confirmation sms and e-mail with the login details,
· During the scheduled appointment, the customer participates in a video call, in the presence of an interpreter who uses Greek Sign Language and is served by a specialized customer service representative,
· Through the application it is possible to send documents and messages via chat,
· At the end of the communication the customer receives an sms in order to answer a Satisfaction Survey in 3 short questions.
The service is available from Monday to Friday from 9:00 to 21:00.
The General Manager of Customer Management Ioannis Tsagiannis stated in this regard: “Accessibility, in addition to being a statutory right, is at the same time a collective moral and social obligation. Through months of painstaking preparation, PPC offers a new service to our fellow citizens with hearing problems. We are the first company in the field of energy and one of the few in Greece to provide this service.
I would like to wholeheartedly thank everyone who contributed to this important project. PPC will continue to undertake initiatives for full, equal and unrestricted access and participation of all to its services, contributing to the elimination of discrimination and exclusion».
RES-EMP
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